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How kartel188 Handles Your Personal Data

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you share certain personal details with us — and we take that seriously.

Account data handled securelyDANA, OVO, GoPay wallet privacy coveredYour rights, clearly explainedNo third-party selling of your dataContact path for data requests
kartel188 How kartel188 Handles Your Personal Data
HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

We have structured our data practices around four areas: what we store, how we secure it, how long we keep it, and how you can act on it. Each area below reflects a real operational practice, not a policy statement.

Encryption in Transit and at Rest

All data moving between your device and our servers is encrypted via SSL. Stored account data, including your linked wallet identifiers for DANA, OVO, and GoPay, is held in encrypted form.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your preferred language and wallet display. We do not place advertising cookies that follow you to other sites.

Data Retention

Transaction records are kept for the period required by applicable law in eligible regions. Account data tied to a closed account is anonymised after the mandatory retention window closes.

Your Right to Access and Correct

You can request a full export of your account data or ask us to correct inaccurate details at any time. Submit the request through live chat or the Privacy section inside Account Settings.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being used, reach out through any of the channels below. We aim to acknowledge privacy-related requests promptly and work through them in line with the timeframes required under applicable local law where your account is registered.

Team online

Live Chat

Open the chat window from your account dashboard. Privacy and data requests are handled by the same support team that manages account and wallet queries.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay — so we can locate your record faster.

Account Help Centre

Log into your account and navigate to Account Settings, then select Privacy and Data. You can view, export, or flag data for deletion directly from that page without contacting support.

Common Questions About Your Privacy Rights

These are the questions we get most often from account holders about how their data is used, stored, and managed. If your question is not covered here, contact us through live chat or the Account Settings privacy section.

We collect your name, email, phone number and date of birth at registration. When you link a payment method, we record the wallet identifier for DANA, OVO, or GoPay to match your transactions accurately.

We do not sell or rent your data. We share only the minimum necessary with payment processors like DANA, OVO, and GoPay so your transactions can be completed. No marketing third parties receive your personal details.

We retain transaction and account records for the period required under applicable local law and eligible-region rules. After that window, your data is anonymised or deleted. We do not keep it indefinitely.

Yes. Log into your account, go to Account Settings, and select the Privacy and Data section. You can export your data from there, or contact support via live chat to make the request manually.

We use session cookies for login state and functional cookies for display preferences. We do not use cross-site advertising cookies. You can manage cookie preferences through your browser settings at any time.

Send a request via live chat or email with your registered account name and the wallet type you use — DANA, OVO, or GoPay. We will confirm receipt and process your request within the timeframe required by applicable law.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.